Refund Policy

In the event a product is returned for convenience, (you don't like it, or it does suit your needs), we will issue a credit once the item(s) are  returned to us in the original, undamaged condition, suitable for resale, within the first thirty days after purchase.  If items you purchased were shipped to you with free shipping, the credit or refund will be issued for the original purchase price, less a 20% re-stocking fee for the cost of we incurred for shipping to you.  You are responsible to pay for the return shipping.  If an item is returned to us and is damaged or not able to be resold in new condition, you will not receive a refund.  We encourage you to review our descriptions carefully and ask us questions about our products before making a purchase.   You must communicate by email or phone in the first 30 days upon receipt of your purchase to get a Return Merchandise Authorization (RMA), we do not accept returns for convenience.

 

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship.  We must be notified within 15 days from receipt of the product.  Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

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During the Holidays we offer an extended return policy as follows:  All items purchased between November 1 and December 31, the deadline to return them is extended until January 31.  All other return policy conditions remain the same.

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Clearance items are non-refundable.